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how long does it take to process my order?
orders are usually processed within 2-3 business days. If you need your order processed quicker, feel free to reach out, and I'll do my best to accommodate you.
how long does shipping take?
shipping takes approximately 4 to 8 business days in canada and in the usa. it may vary depending on the time of year or shipping provider.
can I cancel or change my order?
if your order hasn’t been processed yet, you can cancel or modify it by contacting me directly. once the order is processed, I won’t be able to make changes.
do you offer returns or exchanges?
all sales are final. no returns or exchanges will be accepted. if there is a problem with your order directly caused by me, I will be more than happy to refund your order.
will there be any custom fees?
unfortunatly, it's impossible to know the answer to this in advance. kindly note that I am not responsible for these fees.
where are you located?
I am located in montreal, canada